These general terms and conditions apply to all orders and purchases made via www.ogosh.nl.

1. About OGOSH

OGOSH is an independent Dutch fashion brand specializing in handmade, hand-painted, and artistically embellished fashion items.

OGOSH
Chamber of Commerce: 82461511
Email: info@ogosh.nl
Telephone: +31 6 28036337

2. Our products

Many OGOSH products are handmade, hand-painted, embellished, or upcycled. As a result, each item is unique, and slight variations in color, finish, and details may occur.

Product photos and descriptions are carefully prepared. Colors may vary slightly due to screen settings.

Minor irregularities characteristic of handmade work do not automatically constitute a product defect.

3. Orders & payments

An order is final once confirmed by OGOSH.

All prices include VAT. Any shipping costs will be stated before checkout.

Payment is made using the available payment methods. OGOSH reserves the right to refuse orders on justified grounds, for example in cases of suspected fraud or obvious errors.

4. Shipping & delivery

OGOSH ships from the Netherlands via PostNL and DHL.

Delivery times are indicative and may vary due to the handmade nature of our products. We will inform the customer in the event of a delay.

Once shipped, we are dependent on external carriers for practical delivery. Transport delays do not automatically entitle the customer to compensation.

In the event of loss or damage, we will investigate the issue together with the carrier concerned and seek a suitable solution.

5. Returns & right of withdrawal

The right of withdrawal may be excluded for products that have been manufactured according to the customer's individual specifications or are clearly personalized. This may include certain custom designs and items specially embellished at the customer's request.

Due to the handmade and labor-intensive nature of our products, we kindly request that returns be reported within 3 business days of receipt via info@ogosh.nl.

Return costs are borne by the customer, with track & trace.

We kindly request that items be returned unworn, clean, and with all accompanying accessories. 

In the event of a valid withdrawal, the statutory periods for return and refund apply.

More information can be found on our Shipping & Returns page.

6. Use, care & warranty

Our hand-painted and embellished products are unique fashion items that should be handled with care.

Avoid excessive friction, sharp objects, moisture, and harsh cleaning products.

Normal wear and tear, color fading, and signs of use resulting from normal use are not covered by the warranty. Damage caused by improper use or incorrect care is generally at the customer's expense. Where possible, OGOSH may update or repair the product for a fee.

The statutory warranty for a product defect remains applicable.

7. Liability

To the extent permitted by law, OGOSH is not liable for damage caused by improper use, incorrect care, or normal wear and tear.

8. Complaints

Complaints can be reported via info@ogosh.nl.

We kindly request that complaints be reported as soon as possible after discovery, preferably within 3 days, including the order number and any photos.

OGOSH treats every complaint carefully and seeks a suitable solution where necessary.

9. Independent brand & intellectual property

OGOSH is an independent brand and is not affiliated with, sponsored by, or authorized by any other brands, unless expressly stated otherwise.

Any brand names, logos, and distinctive shapes are used exclusively to identify the original product and remain the property of the respective rights holders.

All original artistic designs and creative embellishments by OGOSH are our own creations. To the extent that intellectual property rights apply to them, these remain reserved by OGOSH or the respective rights holders.

Re-made item: an existing product that has been artistically redesigned by OGOSH into a unique statement piece.

10. Other provisions

In the event of force majeure, OGOSH may temporarily suspend the performance of an agreement, without prejudice to the consumer's statutory rights.

All agreements are subject to Dutch law, without prejudice to any mandatory consumer protection in the customer's country of residence.

Personal data is processed in accordance with our Privacy Policy.

These terms and conditions are made available before the agreement is concluded and may be updated by OGOSH. The agreed terms and conditions will continue to apply to existing orders.